FAQ

Is the equipment sanitized?
Yes, upon return from rental, all items are thoroughly cleaned and sanitized. At that time it is also safety inspected to assure that damaged, recalled or stained equipment is removed from our rental inventory.

Is the equipment safe and JPMA certified?
Yes, all Block Island Baby Service rental equipment is JPMA certified and meets all U.S. Federal Safety standards. We are registered with the Consumer Product Safety Commission (CPSC) to receive all product recall notices. If an item in our inventory is recalled, we immediately remove it from use.

How far in advance should I make reservations?
You should make your reservations as soon as you know your travel or vacation dates. All equipment is on a first come/first serve basis. Equipment is not confirmed until payment is received. Availability of equipment is confirmed when a reservation is made.

Can I pick up the equipment myself?
No. BIBS delivers and picks up all rental items.

We will be staying at a private residence; can delivery be made prior to my arrival?
Yes, we work with all the real estate agents and do our best to co-ordinate delivery times with check-in times.

What if I am not satisfied with the condition of the equipment delivered?
We are confident you will be satisfied with the condition of the equipment. We conduct safety inspections and sanitize each piece of equipment before each rental. If you are not satisfied with the equipment, we are happy to replace it as soon as possible. We do not offer refunds or exchanges following the rental period or on toys or items due to a child's lack of interest in the item.

Can I pay by check?
Yes. Once the order is placed and if there is time, you have up to one week for BiBS to receive your payment. All payments should be sent to:
BI Baby Service
P.O. Box 1171
Block Island, RI 02807

Can I pay by credit card?
Yes, you can pay by credit card by using PayPal.

What if my plans change and I need to cancel?
If you cancel a week or more prior to your arrival date, you will receive a full refund. If you cancel less than a week prior to your arrival, there is no refund.

Why should I rent instead of traveling with my own equipment?
The reasons are many and varied - Baby equipment is often bulky luggage. Traveling with a child is a much more comfortable and pleasurable experience, knowing all your baby's needs can be catered to at your final destination.